Troubleshooting Payroll Issues
You want to quickly identify and resolve common problems in payroll calculations or processing. This guide helps you maintain smooth payroll operations without delays.
You encounter issues with payroll calculations or reports in SalaryBox.
Payroll Calculation Discrepancies
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Verify attendance data: Go to Payroll > Run Payroll and check the Payable Days.
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Check employee allowances: Navigate to My Team > Salary Details and confirm allowances are set to Attendance-based if applicable.
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Review deductions and overtime: Check PF, ESI, and overtime settings in Salary Details and Penalty & Overtime policies.
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If issues remain, contact support for help.
Payroll Report Not Generating
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Ensure your internet connection is stable.
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Try generating the report again: Go to Payroll > Run Payroll, finalize the payroll, and then click Download Pay Slips.
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Refresh the reports page.
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If the problem continues, reach out to support.
Reimbursement Entry Errors After Payroll Finalization
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Unfinalize the payroll for the affected employee via Payroll > Run Payroll.
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Go to Pending Requests > Reimbursement Requests to approve, reject, or modify reimbursement details (e.g., date).
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Re-finalize the payroll.
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Contact support if the error persists.
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